Refund and Returns Policy
Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be happy with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.
If the item you purchased is not what you ordered, is damaged, or you’ve just changed your mind, we will refund or exchange your goods. This offer excludes postage and handling on ‘change of mind’ returns and is only available if proof of purchase is provided. The goods must be returned in a saleable condition, in original packaging and within 30 days of purchase. Change of mind refunds do not apply to clearance items, sewing machines, overlockers, or cut or lineal products such as fabric unless they are not what you ordered or faulty in some way.
48 hours is required for class cancellations or transfers, after this no refund is possible. Any class refunds are given as a store credit. We reserve the right to cancel or change class times if necessary, in this instance full refunds are given if an appropriate transfer is not possible.
Shipping and Handling Policy
All parcels within Australia are shipped Express via Australia Post and attract a flat rate fee for shipping and handling of $15. Orders over $100 are shipped FREE. Note some exceptions may apply to oversize or bulky orders or orders over 5kg.
Orders are processed and sent within 2 business days and shipping times are estimated at between 2-7 business days depending on your location within Australia.
Our website does NOT currently support International shipping however we do accept International orders upon request. To order please contact us on +61 410 864 688 or email us at firstname.lastname@example.org. International shipping rates apply and will be calculated at the time of order.
How to return a product ordered Online
Products ordered online can be returned to our store. You will need your online tax invoice (email receipt) as information on this is needed as proof of purchase. For change of mind return/exchange, delivery fee is non-refundable. If you are unable to visit us in-store, we recommend contacting us direct on 0410 864 688.
Reasons for Order Delays
- Public holidays
- Incorrect address has been entered against the order
- If the payment was unsuccessful your order will be delayed until alternate payment arrangements can be made
- Occasionally if a particular product is in high demand we may need to re-order the product from our suppliers.
All orders are despatched using our primary delivery partner Australia Post.
Once your order is dispatched you’ll receive an email from us containing your tracking code. If you do not receive this email please call us on 0410 864 688 or email us at email@example.com.
Once you have your consignment tracking number, you can track your parcel by entering the consignment number into the Australia Post website delivery tracking system. Please allow 24 hours for your parcel to register the consignment tracking number against your order, before attempting to track your parcel.